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Exchange & Return Policy

Exchange & Return Policy

At Heelory, customer satisfaction is our priority. We understand that sometimes a product may not be the perfect fit. This policy outlines our simple and transparent process for returns and exchanges.

Return Process

  • Print return form and original order slip and place them outside the parcel
  • If printing is not possible, handwritten details on plain white paper are acceptable
  • Paper must be attached securely on the PostEx flyer

Courier Policy

  • Only PostEx courier is accepted
  • Parcels sent via any other courier will be auto-returned and not accepted

Return Timing

  • Monday to Sunday
  • 9:00 AM to 9:00 PM

Return Address

Heelory Shoe Factory

Shop 7, Shoe Market, Fort Road Lahore, Pakistan
WhatsApp +92-311-6188927